Firm administrator Krista Hart authored an article for the Association of Legal Administrators (ALA)’s October 2025 issue of Legal Management.

In “Meaningful Feedback: A Judgment-Free Guide to Better Performance and Retention,” Krista shares practical strategies for giving feedback that motivates improvement, strengthens retention, and builds trust within teams. Drawing on her experience in legal administration, she emphasizes that meaningful feedback is less about criticism and more about connection, helping professionals understand expectations, recognize successes, and identify areas for growth.

The article explores how intentional communication can shape workplace culture, outlining how managers can balance praise with constructive critique, foster two-way dialogue, and focus on specific behaviors rather than personal traits to create lasting performance impact.

To read full article, click here.